1. Delete your marketing platform account
If you have an account on app.enbtechnologies.com:
- Optional: export your contacts first (Contacts → Export).
- Optional: disconnect your WhatsApp number (Settings → WhatsApp number → Disconnect) and revoke API keys (Settings → API keys).
- Email us from your account’s email address and tell us which workspace to delete, or say “all” for your whole account. Only a workspace owner can ask us to delete a workspace.
We then permanently delete:
- your workspace, its contacts, lists, forms, campaigns, automations, templates, WhatsApp messages and conversations, and uploaded files;
- your connected WhatsApp access tokens; and
- your user profile (unless you still belong to another workspace).
2. You received email or WhatsApp messages from a business using our platform
Businesses use our platform to message their own customers and subscribers. That business controls your data. To stop messages and remove your details:
- Email: click Unsubscribe at the bottom of any email. It takes effect immediately.
- WhatsApp: reply STOP, or tap the opt-out button in the message. It takes effect immediately.
- To have your details deleted, ask the business that messaged you. If they don’t respond, or you don’t know who they are, email us the address or number that received the messages and we will help. We will pass the request to the business and, where appropriate, erase the data ourselves.
When your details are erased, we keep a minimal record that your address or number must not be messaged again. Otherwise it could be re-imported by mistake.
3. Data connected through Facebook, Meta or WhatsApp
If you connected a WhatsApp Business account to our platform through Facebook (Meta), you can remove our access in either place:
- In our platform: Settings → WhatsApp number → Disconnect. This deletes the access token we hold.
- In Facebook: Settings & privacy → Settings → Business integrations, find ENB Technologies, and select Remove. You can also do this from Meta Business Settings → Integrations → Connected apps.
Then email us (see above) if you also want the WhatsApp messages, templates and contacts stored in your workspace deleted. We will delete them within 30 days and confirm by email. If you signed in with Google, you can also remove our access at myaccount.google.com → Security → Third-party connections.
4. Repairs, shop and eSIM customers
Email or WhatsApp us with your name and the phone or email you used. We will delete your contact details and order history, except records we must keep by law, such as invoices and tax records. Devices left for repair are returned with your data. We don’t keep copies of your files after a job, apart from data recovery jobs where you ask us to hand over a copy.
5. What happens next
| Step | Timing |
|---|---|
| We confirm we received your request, and check it’s you | Within 3 working days |
| Data deleted from our live systems | Within 30 days |
| Removed from backups (automatically overwritten) | Within a further 14 days |
| We confirm completion by email or WhatsApp, with a reference number | When done |
Some information may be kept where the law requires it (for example invoices and payment records, for tax), or to deal with a legal claim. It is then deleted when that period ends. You can check the status of a request at any time by replying to our confirmation. You can also complain to the Nigeria Data Protection Commission (ndpc.gov.ng) if you are unhappy with how we handled it. See our Privacy Policy for your full rights.