ENB TechnologiesLimited · RC 7714368
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Refund policy

How refunds, returns and warranty claims work for repairs, devices and eSIM plans bought from ENB Technologies, in plain English.

Draft · Last updated 9 October 2026

1. Repairs

  • Diagnosis and quotes. We assess your device and give you a clear quote before any work begins. We don't charge a diagnosis fee. If you decide not to go ahead, you can collect your device and pay nothing.
  • Approved work. Once you approve a quote and we've done the work, the repair is not refundable just because you changed your mind. Parts ordered specially for your device at your request may not be returnable.
  • Warranty claims. Our repairs come with a service guarantee. If the same issue comes back within the warranty period, we fix it. The warranty covers the fault we repaired and the parts we fitted. It doesn't cover new damage, liquid spills, drops, or work done by someone else after us.
  • If we can't fix it. If we can't repair the fault, you don't pay for the repair. If a part was fitted and didn't solve the problem, we'll remove it and refund that part.
  • Parts we replace. On request, we return the old parts to you when you collect your device.

2. Devices & accessories

  • Faulty items. If a device or accessory you bought from us is faulty, tell us within 7 days of delivery or collection. We'll repair it, replace it or refund you.
  • Unused items. You can return an item within 7 days if it is unused, undamaged and in its original packaging with all accessories, manuals and receipts.
  • Not returnable unless faulty: software and licence keys once revealed or activated, consumables that have been opened (ink, toner), and items configured or ordered specially for you.
  • Manufacturer warranty. After the return period, faults are handled under the manufacturer's warranty where one applies. We'll help you make the claim.
  • Inspection. We check returned items before refunding. If an item has been damaged or used beyond inspection, we may refuse the return or deduct a fair amount, and we'll explain why.

3. eSIM plans

  • Before delivery. If your eSIM can't be delivered (for example, payment was taken but no QR code or activation details were issued), you get a full refund.
  • Provider failure. If the eSIM can't be installed or won't connect because of a fault on our side or our provider's, and we can't fix it or replace it, you get a refund.
  • After delivery. Once the QR code or activation details have been delivered to you, the plan can't be refunded, because it can be installed by anyone who has those details. This includes plans that were not used.
  • Before you buy, check that your phone supports eSIM and isn't locked to one network. Plans can't be refunded because a device is incompatible or locked.
  • Network coverage and speed come from local networks in each country and can vary.

4. IT services & software

For IT projects, the proposal or invoice we send you sets out what's included and any deposit. Our business software at app.enbtechnologies.com has its own refund terms in our Terms of Service.

5. How refunds are paid

  • Refunds go back to the original payment method. Card and online payments are processed through Flutterwave; bank transfers are refunded to the account they came from.
  • We aim to approve or decline a refund within 3 working days of receiving the item or your request. Once approved, the money usually reaches you within 5–10 working days, depending on your bank or card provider.
  • We refund the amount you paid us. Fees charged by your own bank are outside our control.

6. How to ask for a refund

Contact us with your name, the phone number or email you used, what you bought and when (your receipt, invoice or order reference helps), and what went wrong:

7. Your rights & your data

This policy doesn't take away any rights you have under Nigerian consumer protection law, including the Federal Competition and Consumer Protection Act. We use the details you give us for a refund only to handle it and keep the records the law requires, as described in our Privacy Policy, in line with the Nigeria Data Protection Act 2023.

ENB TECHNOLOGIES LIMITED · RC 7714368 · No 81, Umuomara Street, Ndegwu Umunwoha, Imo State, Nigeria