Why is my laptop stuck on the loading screen?
Stuck on the logo usually means Windows is damaged, an update didn't finish, or the drive is getting too slow to load it.
It usually needs a technician, but it's rarely an emergency. The checks below are safe to try first.
Does this sound like yours?
- It's stuck on the logo or the spinning dots
What usually causes it
- Windows files damaged by an interrupted update or a sudden power cut
- Hard drive or SSD starting to fail
- A faulty USB device or memory card stopping start-up
Most likely first. A hands-on test confirms which one it is.
What you can safely check
- Unplug every USB device and memory card, then restart
- Give it 20 minutes once. Some updates really are that slow
Please don't
- Don't reset or reinstall Windows yourself if you have files you haven't backed up
Not sure it's this? Check yours in a minute
We can usually repair Windows and keep your files. Bring it in or WhatsApp us a photo of the screen. Our free repair checker asks a few quick questions about your laptop or desktop and tells you the most likely cause.
No diagnosis fee. Clear quote before any work. Visit us: Yaba, Lagos · Owerri · +234 902 730 1128
Questions people ask
Why is my laptop stuck on the loading screen?
Stuck on the logo usually means Windows is damaged, an update didn't finish, or the drive is getting too slow to load it. The most common causes are: Windows files damaged by an interrupted update or a sudden power cut; hard drive or SSD starting to fail; a faulty USB device or memory card stopping start-up.
What can I safely check myself?
Unplug every USB device and memory card, then restart. Give it 20 minutes once. Some updates really are that slow.
What should I avoid doing?
Don't reset or reinstall Windows yourself if you have files you haven't backed up.
Where can I get it fixed in Lagos or Owerri?
ENB Technologies repairs laptops and desktops at our offices in Yaba, Lagos and in Owerri, Imo State. There's no diagnosis fee, you get a clear quote before any work, and most common repairs are done the same day. Call or WhatsApp +234 902 730 1128.
Written by the ENB Technologies repair team from the faults we see on the bench every week.
ENB TECHNOLOGIES LIMITED (RC 7714368) repairs laptops and desktops in Yaba, Lagos and Owerri. This page is general information, not a diagnosis of your device. Please don't open your device or try hardware repairs yourself.
