In short: Pharmacies, clinics, diagnostic labs and health practitioners in Nigeria use ENB to send refill and check-up reminders and health tips to patients who opted in, invoice HMOs and corporate clients with TIN and due dates, issue receipts to patients, and track sales against drug and consumable purchases.
Communication patients welcome
- Refill reminders for regular medication (blood pressure, diabetes), sent around the time a pack runs out.
- Check-up reminders: annual check-ups, antenatal visits, vaccination schedules.
- Seasonal health tips: malaria season, harmattan, Lassa fever awareness, with your opening hours.
- New services: a new lab test, a visiting specialist, extended hours.
Keep messages general and helpful, and never include test results or diagnoses in marketing email or SMS; medical information belongs in private channels. Get consent when patients register, and honour unsubscribes.
Invoices for HMOs and companies
Corporate retainers, staff medicals and HMO claims need clear invoices: patient or employee reference, services, dates, your TIN, and payment terms. Receivables by age show which HMO or company is 60 or 90 days behind, so you follow up before cash gets tight. Patients paying directly get a numbered receipt.
Numbers to watch
- Sales vs purchases of drugs and consumables.
- Money owed by HMOs and corporate clients, by age.
- Generator diesel, rent and staff costs against monthly income.
Frequently asked questions
How can a pharmacy keep customers coming back?
Send helpful refill reminders and health tips to customers who opted in, and make it easy to reply or call.
How do I invoice a company for staff care?
Create an invoice for the company with each service or employee line, your TIN, a due date and payment terms, and email it with the PDF.
Is it okay to send health information by email?
Send general tips and reminders only. Don't put diagnoses or results in marketing messages.