MacBook problems we see most often
- "Service Recommended" battery or short battery life. MacBook batteries wear out like any other. We check the cycle count and condition, then replace the battery with the right part for your model.
- Cracked or faulty display. On most MacBooks the screen is sold as a full lid (display) assembly rather than a separate panel, which affects the cost. Lines, backlight problems ("stage light" effect) and flex-cable faults on some models can sometimes be repaired without a full display.
- Keyboard problems. Sticky, repeating or dead keys. The "butterfly" keyboards used on many 2016–2019 MacBooks are known for this. Depending on the model, the fix is a key/switch repair or a top-case replacement.
- Won't charge or won't turn on. We test the charger, cable, USB-C or MagSafe port and the board's charging circuit before recommending anything.
- Liquid damage. MacBooks are very sensitive to liquid. Switch off immediately and bring it in; see what to do after a spill.
- Slow or full Mac. Clean-up, storage advice and macOS reinstall. On older Intel MacBooks we tell you honestly whether an upgrade is possible and worthwhile.
Before you bring in your MacBook
- Check your warranty. If your Mac is still covered by Apple's warranty or AppleCare, check that first at Apple's coverage page (you'll need the serial number from Apple menu → About This Mac).
- Back up with Time Machine or copy important files to an external drive or iCloud, if the Mac still works. On most recent MacBooks the storage is soldered to the board, so backups matter more than ever.
- Bring the charger and, if we need to test inside macOS, your login password (or create a temporary user for us).
- Don't turn off "Find My" until we ask; for some repairs we'll need it off to test, and we'll tell you when.
What you can expect
- A diagnosis and a clear quote before any work, with the part options explained.
- Honest advice: if a repair would cost close to what the Mac is worth, we'll tell you and help you compare options, including our devices.
- Your data treated with care, and a service guarantee on the repair.
Also for iMac and Mac mini
We also help with desktop Macs (slow systems, storage, software problems). WhatsApp us the model and the problem first.
